Open Today Sales: 8 AM-7 PMOpen Today Service: 7:30 AM-6 PM
Kendall Toyota of Bend wants to provide you with Toyota Factory Certified Technicians and a Service Experience you can rely on. But did you know we can accomplish this while offering competitive prices? We challenge the norm that dealerships are more expensive and dare to show our pricing against our competing local repair shops and vehicle service providers so you are informed to make the best decisions for the needs of your vehicle.
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How our common maintenance costs compare to
our competition in Bend.
| Oil Change (with Tire Rotation) | Cabin Air Filter (installed) | Battery | Alignment | Brake Service – pad replacement with rotor resurface (per axle) | |
| Kendall Toyota of Bend | $108.32 | $39.01 | $197.32 | $150.56 | $372.93 |
| Import Performance | $118.00 | $68.00 | $275.00 | $189.00 | $435.00 |
| Rapid Wrench | $142.15 | $96.92 | $272.60 | N/A | $428.99 |
| Specialty Automotive | $124.70 | $18.44 | $294.50 | $150.00 | $615.56 |
| Happy Danes | $151.33 | $78.42 | $297.38 | N/A | $352.11 |
The service department at this dealership is rude, unhelpful, unprofessional and they treat customers like they are not knowledgeable about their own vehicles when they are. I was quoted 880$ for a installation of UCA's that were under recall from the manufacturer. I then called the local dealer of the lift kit (UCA's and ball joints) on my truck and was quoted 400$ less for the replacement labor and they even expressed concern about this dealership not inspecting for further damage or planning to do so before throwing an estimate at me. This could have caused more damage and potentially ... Read More Full review text opened.DealerRater - May 7, 2025
The service department at this dealership is rude, unhelpful, unprofessional and they treat customers like they are not knowledgeable about their own vehicles when they are. I was quoted 880$ for a installation of UCA's that were under recall from the manufacturer. I then called the local dealer of the lift kit (UCA's and ball joints) on my truck and was quoted 400$ less for the replacement labor and they even expressed concern about this dealership not inspecting for further damage or planning to do so before throwing an estimate at me. This could have caused more damage and potentially causing danger to myself while driving as they did not offer to inspect what damage could have been done by the failed part. Service advisor Travis was rude and continued to speak over me when I was explaining to him what the issue was and what the manufacturing of the part had told me. They also lied to me and stated that I do not have a Toyota manufacturing warranty when I am still under the 60000 mile warranty for the drive train. While the drive train is not the issue, this dealership did not take time to give correct information to a customer. I highly recommend finding a toyota specific mechanic in Bend before taking your Toyota to this dealership for any repair. I also would double check any warranty you buy from this dealership or if you have to take your vehicle to this dealership and have a warranty that states it will cover costs because this dealership will not work with you.
Purchasing a new car is supposed to be a fun and exciting experience. However, depending on the salesperson, this experience can be ruined by a greedy and rude salesman. While trying to find the right vehicle without the hassle of driving to the dealer, I mistakenly looked through the Kendall website and requested information on a 2025 RAV4. Shortly after, I received a call from Derik Pulver, who was initially very pleasant and helpful. Since the vehicle advertised online was unavailable, we discussed three possible scenarios on how to obtain the car I was interested in. I agreed to pay a ... Read More Full review text opened.DealerRater - Mar 17, 2025
Purchasing a new car is supposed to be a fun and exciting experience. However, depending on the salesperson, this experience can be ruined by a greedy and rude salesman. While trying to find the right vehicle without the hassle of driving to the dealer, I mistakenly looked through the Kendall website and requested information on a 2025 RAV4. Shortly after, I received a call from Derik Pulver, who was initially very pleasant and helpful. Since the vehicle advertised online was unavailable, we discussed three possible scenarios on how to obtain the car I was interested in. I agreed to pay a deposit on one of the vehicles, but it was unclear which one I was making a deposit on. The second day, I received a text from Derik, which I perceived as rude, as he demanded I sign the deposit via the link he had previously texted. Having doubts about which car I was paying the deposit for, I called the dealer to speak to Derik.
During our short conversation, I could tell Derik was annoyed by my questions and condescending with his answers. He proceeded by hanging up the phone mid-conversation when I pressed him on his attitude. I contacted the dealer to speak to a manager. Dillon Fulks, another sales consultant, lied about being the manager and tried to downplay the situation as a "minor hiccup." It is a shame that a great experience was stained by two guys trying to make a sale without considering the customer's experience. These people forget that it is their job to answer questions as often as necessary until the customer is satisfied. I will be taking my business elsewhere because Kendall of Bend needs to realize that they are not the only dealer where people can turn to purchase a vehicle, especially when dealing with mediocre and deceptive customer service. I definitely dodged a bullet!!
Wanted to provide some feedback after recent service on my 2021 Venza with 50,000 miles.
Received several recommendations for items that "Requires Immediate Attention" on my multi-point inspection form". It appears that 3 are items that must be on a Kendall recommended service (ie: Dealer Money Maker) that is above and beyond the Toyota Maintenance Intervals. It appears that all 3 were for items that likely were not even manually checked / observed at the time of service. As an example, the cabin air filter was listed as needed replacement, even though it was replaced by me recently, and after checking it ... Read More Full review text opened.DealerRater - Nov 6, 2024
Wanted to provide some feedback after recent service on my 2021 Venza with 50,000 miles.
Received several recommendations for items that "Requires Immediate Attention" on my multi-point inspection form". It appears that 3 are items that must be on a Kendall recommended service (ie: Dealer Money Maker) that is above and beyond the Toyota Maintenance Intervals. It appears that all 3 were for items that likely were not even manually checked / observed at the time of service. As an example, the cabin air filter was listed as needed replacement, even though it was replaced by me recently, and after checking it again today, appears to be brand new.
I've lost a LOT of respect for Kendall dealer maintenance, and their recommendations.
I would like to compliment one of your service employees, Hannah Holliday. She was my service advisor this morning. She is professional, know the business, got me in/out quickly, friendly, great attitude. A keeper! Best, John Moeckel, RAV4 owner.
“Toyota Care” appointment for service was at 1:20 told if would be about an hour - I did not leave dealership until 3:45. When I got in my car the new air filters that I was told were changed were sitting on the passenger seat i changed them when I got home. I will never go back.
Sleazy dealership. Offered me a price $5k over the price on their website. Thankfully, I noticed, but the games continued.
